Alerts Security FAQ: Security, Compliance & Infrastructure

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Alerts Security FAQ: Security, Compliance & Infrastructure

Security Certifications and Compliance

Q: Do you have any formal compliance attestations such as SOC 2 Type II, ISO 27001, HIPAA, or FedRAMP?
No, we do not currently hold any formal compliance certifications or attestations.

Encryption Key Management

Q: Does your platform support customer-managed encryption keys (e.g., BYOK) via Azure Key Vault?
No, customer-managed encryption keys are not supported.

Data Retention and Deletion

Q: What is your standard data retention period for temporarily stored reminder content?
There is no fixed retention period for temporarily stored reminder content; the data is retained until the user deletes it.

Q: What happens to user settings and data after the license expires?
After the license expires, user settings are preserved for up to 6 months and then permanently deleted.

Q: Can customers request full data deletion, and are there any system-level backups beyond customer control?
Yes, customers can request full data deletion. System-level backups are performed automatically and are managed by Microsoft.

Security Logging and Monitoring

Q: Do you support security monitoring features such as failed login tracking?
Failed login tracking is not possible, as authentication is managed by Microsoft and is not visible to us.

Q: Is SIEM integration supported?
We do not currently support SIEM integration.

Q: Is audit logging for administrative actions available?
Audit logging is managed by the standard Azure system.

Cloud Infrastructure Security Controls

Q: Have you implemented internal security tools such as intrusion detection/prevention (IDS/IPS)?
Intrusion detection and prevention are handled by Microsoft; we do not implement any additional controls.

Q: Do you perform vulnerability scanning or penetration testing?
Vulnerability scanning is performed automatically by Microsoft.

Q: Can you provide supporting documentation for these controls?
Documentation is not available beyond what is provided by Microsoft.

Data Processing Agreement (DPA)

Q: Do you have a standard DPA available for enterprise customers?
No, a standard Data Processing Agreement is not available.

Location of Temporary Data

Q: Is temporarily stored email content restricted to a specific Azure region?
By default, temporarily stored email content is located in North America, but we can store some data in Europe if required by the customer’s tenant region.

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