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Open this page in an AI assistant with a ready-made prompt.

Opens a third-party service and shares a pre-filled prompt containing this public page URL, its product documentation URL and /llms.txt. No VirtoSoftware account or tenant data is included. Provider terms and privacy policies apply. Verify answers against the linked documentation.

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Password Change Web Part

To change your password, enter your current password in Your old password and the new one in New password and New password again. Don’t forget to complete the captcha, if your administrator has enabled this setting. Then click Save. If the new passwords differ, you see it at once.

Password change form with old password and two new password fields

If Active Directory rejects the change, for example because the current password is wrong or the new password does not meet the domain password policy, the reason is shown above the form.

If e-mail confirmation is turned on, after saving you will see the message: “Please check your email and follow the confirmation link.”

Message prompting the user to check email and follow the confirmation link

Check your email and look for the “Action confirmation” message. Click the link in it to confirm the password change. The link works once, for 24 hours, and only for the user who started the change.

The link will open the Password Change web part with the message: “The password was changed successfully.”

Password Change web part confirming the password was changed successfully

Updated on October 20, 2026