Information Security

Information security	Supplier’s response
Do you have a policy that describes how employees may work remotely regarding the operation, management, and support of the services delivered?	Yes
Do you have processes and routines in place for background checks on staff?	Yes
Have you signed a confidentiality agreement (NDA) with your employees? The confidentiality agreement must include information about your customers.	Yes
Do you have agreements that ensure confidentiality for subcontractors (NDA)?	Yes
Do you regularly conduct staff training to increase information security awareness?	Yes
Describe what measures you have in place for violating information security rules.	n/a
Do you have documented rules, routines, and roles that describe the permitted use of the resources included in the delivery?	No
Do you have routines and features for permanently deleting information related to the delivery? (The supplier must, on request, be able to present evidence that this has happened.)	No
Do you conduct regular risk assessments for the system/service/application?	No
What routines do you have for information management?	Documents and procedures
What are your guidelines for system administration accounts?	Internal information
Briefly describe what encryption routines you have in place.	Internal information
Do you encrypt all communications, and which encryption technologies are used?	n/a
Describe your data destruction procedures. What happens to customer data if a customer leaves you? How do you handle the decommissioning or temporarily managing databases and storage media holding customer-related information? Within what time period is it managed?	We don’t store customer data. All data is stored in your SharePoint tenant

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Data Security FAQ